FAQ
A: Yes, Freerun Essentials offers a hassle-free return policy to ensure your satisfaction. If you are not happy with your product, you can return it within 30 days of receipt. Ensure the item is unused, in its original condition, and accompanied by the original packaging. To initiate a return, contact our Customer Service team via email at support@freerunessentials.co.uk, including your order number and the reason for the return. Once approved, we will provide you with a return shipping label. Return shipping costs are the customer's responsibility unless the return is due to a defect or error on our part. Upon receiving and inspecting the returned product, we will process a refund to your original payment method within 5-7 business days. Your satisfaction is our priority, and we aim to make the return process as smooth as possible.
A: Freerun Essentials crafts its parkour blocks using high-quality plywood. This material is selected for its durability, lightweight nature, and strength, ensuring our equipment can withstand the rigorous demands of parkour training and practice. Each block is meticulously handcrafted by athletes who understand the specific needs and safety requirements of parkour enthusiasts. This commitment to quality and attention to detail ensures you receive reliable, professional-grade equipment that enhances your training experience.
A: At Freerunessentials, we offer both basic material and premium textured plywood options for our parkour equipment, catering to the varied needs of our users. The basic material is known for its durability and budget-friendly pricing, making it an excellent choice for beginners who are just starting out and for intermediates looking to hone their skills without breaking the bank. On the other hand, the premium textured plywood is designed with advanced athletes in mind. This variant boasts enhanced grip, allowing for better traction which directly translates to heightened safety during complex maneuvers and stunts. Importantly, both types of plywood are meticulously handcrafted by skilled UK athletes who bring their firsthand experience to the production process, ensuring that every piece is crafted with authenticity and precision. This dedication to quality guarantees that our equipment meets the high standards expected by the parkour community.
A: Freerun Essentials processes, builds, and delivers your product within 21 days. You will receive an email from our workshop within 24 hours of placing your order, providing a detailed timeline for when your product will be ready. We communicate any delays immediately to ensure peace of mind. Since all our products are made to order, stock issues with suppliers can cause delays. Any issues affecting your delivery timeframe will be promptly updated via email, and if requested, via phone call.